Return and refund policy

We take great pride in our reputation for quality,We are 100% sure that you will love your Denny&Dora purchases. If you decide to return items, please read the following four points:
1. What buyer need to do
Please email us via dennydora@126.com within 48hrs of receiving your items for eligibility & conditions. And make sure that the goods are intact and can be sold again!
 
2. Under what circumstances do We provide returns and refunds
We will provide you with an exchange or store credit for items only where: items are in saleable condition, in their original packaging with all tags still intact; items have not been worn, damaged, or washed; we are notified within 48 hours upon receipt; items are sent back to us within 7 days from the date of receipt.
As you can understand for sanitary reason’s we are unable to return/refund personal products such as Lingerie, Hosiery, Bodysuits & Swimwear.
If you have received an incorrect or faulty item in your order we sincerely apologize, we have strict quality assurance techniques to ensure this does not happen.If this is the case simply send images of the incorrect/faulty items to dennydora@126.com and we will resolve the matter for you urgently. If you would like to cancel your order you may do so within 24 hrs of placing your order, because we are dedicated to getting your orders to you promptly we are unable to cancel the order outside of this time-frame as it may already be on its way to you. Please Note: We do not ship to PO Boxes,
Shipping costs are non-refundable or eligible for store credit*International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.
 
3. The time frame within which we accept returns
Items are sent back to us within 7 days from the date of receipt.
 
4. When can We users request a refund
When we receive the returned package, we will arrange a refund within three days, and you will receive the refund within 2-15 days after our refund! If the order is paid by PayPal, you will receive the refund within 1-24 hours after we confirm the refund! If it is a credit payment order, you will receive a refund within 2-15 working days. For special circumstances, please contact your paying bank!
If you have any questions or queries please contact our dedicated customer service team via dennydora@126.com with your enquiry and they will assist you further.
 
5.Buyers pay the shipping fee for returning goods.

6.Contact information for a refund and return, Email: dennydora@126.com